Returns & Exchanges
Every Love Is Project item is lovingly crafted by hand using natural materials, thus to this effect, every product is unique and may vary slightly from the product image displayed on our website.
Don’t LOVE it? Your satisfaction is our top priority!
We offer a return or exchange within 30 days of placing your order. How to initiate a return or exchange:
If your item was delivered to you damaged:
- Email us at firstname.lastname@example.org with your order number and the reason for your return or exchange request.
- We will review your request and provide you with the full address of our returns department.
- Return the item(s) to our returns department. (We recommend requesting a tracking number to know when your package is delivered)
- Approved return items that have been confirmed as received in good condition will be eligible for exchange or a refund minus the original cost of shipping.
- For exchanges, we will invoice you for the shipping cost and will send your new items to you upon payment completion.
- Refunds will be processed within 5-10 business days and credited to the original form of payment. Please contact your bank for confirmation of your refund being received.
Please email us a photo of the damaged item and your order number at email@example.com. Once your request is reviewed, we will follow up with your replacement options.